We're here to help.

WAI360 is a location AI agent for hospitals and other large facilities. Ask it by voice or text — in English, Mandarin, Malay, or Tamil — and it understands medical location names and terms, then gives you clear turn-by-turn directions to any ward, clinic, or lab. Need to visit more than one place? Just ask for the next stop when you're ready, and it'll guide you there too.

We've tuned WAI360's voice recognition for English, Mandarin, Malay, and Tamil — Singapore's key languages — so it gets the best accuracy where we operate. Under the hood it can often pick up other languages too, though we can't guarantee the same accuracy outside these four. If voice recognition ever struggles, you can always switch to typing.

Yes — if you use voice input, we keep the recording along with its transcript, mainly so we can troubleshoot issues, like telling apart a transcription error from a problem with the audio itself. Your recording and transcript are also sent to our speech-to-text provider to understand and answer your request. We don't use your voice for advertising or to build a profile of you beyond your account. You can always type instead, and can turn off microphone access anytime in your device settings. See our Privacy Policy for full details.

GPS doesn't work reliably indoors, so instead of tracking your device, WAI360 asks you to describe where you are — like "I'm at the food court on Level 2" — and matches that to the building's floor plan. From there it works out a route to your destination and gives you clear turn-by-turn directions across floors, lifts, and blocks. It doesn't track your position live as you walk; if you get turned around, just ask again and it'll get you back on track.

Yes, one stop at a time. Tell it where you need to go first — say, bloods — and it'll guide you there; when you're ready for the next stop, like X-ray or the pharmacy, just ask and it'll guide you onward. It's a guided conversation rather than one fixed, pre-planned route, so you're never locked into a set order.

Book a demo below. We onboard your floor plans and POIs — including local names and signboard text — and can integrate with in-house systems and service robots via API.

The visitor app is free to download from the App Store and Google Play. Deployment for a facility is arranged with NavInMaps — get in touch for details.